Refund policy

We want you to be happy with what you get. Because everything here is printed to order rather than pulled from stock, our return policy works a little differently from a typical retailer, and we would rather be upfront about that than surprise you later.

Defects and damage

If something arrives damaged or with a genuine print defect, email Support@CoMoPrint3D.com within 7 days of delivery with your order number and clear photos.

We will review it and, at our discretion, repair, replace, or refund. We may ask you to return the item first, and we cover return postage when the fault is ours.

What is not a defect. These are printed parts, not injection molded. Visible layer lines, slight color variation between production batches, minor surface marks, and small differences from the product photos are normal characteristics of the process and are not grounds for a replacement.

Standard Returns

Unused, undamaged items in their original condition may be returned within 7 days of delivery for a refund of the item price. Return shipping is the customer's responsibility, and original shipping charges are not refunded.

Contact us at Support@CoMoPrint3D.com before shipping anything back so we can give you the correct return address and note it against your order.

Not Returnable

Personalized and custom items. Anything with a name, logo, or custom text, or anything printed to your specifications, cannot be resold and is final sale. We will still replace it if it arrives defective or if we made an error in the personalization
Custom color requests outside our standard listed options
Blems and seconds. Items sold as blems or seconds have a known cosmetic flaw, shown in the listing photos and described in the listing. These are sold as-is and are final sale. This does not apply to damage in transit or to a flaw that was not disclosed
Items returned after 7 days, or that show use, damage, or modification

Color & Appearance

Product photos are affected by lighting and by your screen, so expect some difference between a photo and the part in your hand. If exact color matching matters for your project, message us before ordering and we will tell you honestly what we can and cannot guarantee.

Refund Processing

Approved refunds are issued to the original payment method within 5 to 10 business days of approval. Your bank or card issuer may take additional time to post it.

Order Changes & Cancellations

Because printing starts quickly, contact us as soon as possible if you need to change or cancel an order. If the print has not started we will cancel and refund in full. If it is already underway, we may only be able to offer a partial refund or a color change.