Shipping policy

Made to Order

Every item in this shop is printed to order. Nothing sits on a shelf waiting, which means you get a fresh part in the exact color you picked, and it also means there is a short wait before your order ships.

Processing Time

Orders are printed and packed within 3 to 5 business days. Larger orders, multi-color items, and personalized pieces can take longer, and we will email you if anything is going to run past that window.

Processing time is separate from shipping time. Your total wait is processing plus transit.

Shipping Methods & Rates

We ship from Columbia, Missouri via UPS, USPS, and FedEx. At checkout you will see live rates from each of them for your address and your order, and you pick the one you want. Every option includes tracking.

Shipping: calculated at checkout, so you see real carrier rates and choose your own
Free shipping: on domestic orders over $75, via UPS Ground or USPS Ground Advantage
Local meetup: free for the Columbia area

Free shipping applies to UPS Ground and USPS Ground Advantage. FedEx and expedited services are still available at the rates shown.

A note on PO boxes: UPS and FedEx do not deliver to them, so orders going to a PO box will only show USPS options. If another carrier is selected for PO box, it will be mailed via USPS

Transit is typically 2 to 5 business days once your package leaves us, depending on your distance from Missouri.

Returns, when we ask for one, go to the address on our Contact page.

Local Meetup

If you are in the Columbia area, select Local Meetup at checkout to skip shipping entirely. We will email you once your order is ready to arrange a time and place. Please wait for that email before making plans.

If you are outside the Columbia area, please choose a shipping option instead. Orders placed with Local Meetup from outside the area will need to be converted to a shipping order or cancelled.

Tracking

You will receive a shipping confirmation with tracking as soon as your order goes out. If tracking has not updated within 48 hours of that email, the package is usually still in transit and simply has not been scanned. Reach out if it stalls beyond that.

Lost, Delayed & Damaged Packages

Once a package is handed to the carrier it is in their custody, and delivery timelines are outside our control. That said, we are not going to leave you holding the bag:

Damaged in transit: email us photos of the packaging and the item within 7 days of delivery and we will make it right
Marked delivered but missing: check with neighbors and your local carrier first, as these usually turn up within a day or two. If it does not, contact us and we will help you work it out
Lost in transit: if tracking has not moved for 5 business days, we will consider the package lost. Contact us and we will file a claim or reprint your order

Address Accuracy

Please double-check your shipping address at checkout. We ship to the address exactly as entered. If a package is returned to us as undeliverable due to an incorrect address, we can reship it once you cover the return postage.